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Telesys Voice and Data Blog

Telesys Voice and Data has been serving the Dallas/Fort Worth area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Diving Into the Differences Between Proactive and Reactive

Diving Into the Differences Between Proactive and Reactive

When it boils down to it, there are really only two ways to operate a business: proactively, or reactively. While many businesses still rely on their reactivity to deal with their technology issues, the opposite approach is demonstrably more effective for the modern business. Let’s explore some of the effects that a proactive and reactive strategy can each have on your operations.

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Does Tech in School Fill Up the Honor Roll or Seats in Detention?

Does Tech in School Fill Up the Honor Roll or Seats in Detention?

We typically use this blog to share information about the technology that a business should be leveraging - but in this blog, we’ve decided to focus on a different group that is increasingly reliant on technology: students. As these pupils will someday make up the workforce and almost certainly utilize technology on a daily basis, it is important that their education reflects this increase in their curriculums. Here, we’ll consider some of the effects (good and bad) that this has had.

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Recycling Technology: Is It the Best Answer?

Recycling Technology: Is It the Best Answer?

Let me ask you a simple question: how many cell phones have you had over the years? For some of us, upgrades are a yearly occurrence. For others possibly bi-yearly. Have you ever wondered where your old cell phone goes after it is out of your hands? 

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Tip of the Week: Extend Your IT Budget

Tip of the Week: Extend Your IT Budget

Budgeting for your technology can be pretty difficult. You never really know when some problem is going to present itself and cost your business an arm and a leg. Since you can’t always see what’s coming, saving money when you can is important. Let’s take a look at a few ways that you can save money on your business’ IT.

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5 Tips for a More Secure Office

When thinking about securing your business from cyber threats, the mind quickly turns to phishing, hacks and viruses, but there are many security threats in and around the office that can expose your business to a host of threats and cybersecurity issues. In conjunction with a solid cybersecurity solution provided by your MSP, be sure you and your employees follow these office tips to protect your physical workspace from system comprises, unauthorized breaches and data loss.
1. Unlocked devices
Mobile phones, laptops, desktops, tablets and even printers/multi-function devices should all be locked and password protected when unattended, as any of these (and any other) network-connected devices can be comprised, allowing for unauthorized access into your system or unauthorized removal of data from it. Even though most devices lock/power down after idling for some period of time, create an officed culture where locking devices becomes second nature for all employees.
2. USB Drives
USB drives pose a host of security issues. Unknown drives should never, ever be used, as they could easily contain hidden malware or spy software that could exfiltrate data or install ransomware on your network. However, those drives that you do use for normal business functions must be kept under lock and key, so they are not compromised with malware, misplaced or stolen. USB drives make it far too easy for curious eyes or unauthorized user to get a peek into sensitive or confidential business information, and are unfortunately left behind in public places (airports, coffee shops, etc.). Make sure any and all USB drives used in your business are cataloged and their whereabouts known at all times—or perhaps look to cloud solutions for sharing/transporting data.
3. Paper Documents
What may be innocuous to your employees could be valuable to others who’d want to infiltrate your systems. At the end of the day, be sure that papers, reports, financial records and any other proprietary data is off desk surfaces, locked away, or shredded (i.e., not in the trash). After they are no longer needed, shred any documents with financial records, proprietary data or confidential information. And of course, to minimize this issue, go digital wherever possible.
4. Passwords
It’s a common occurrence, even in the face of many strict cybersecurity policies, but many employees use notes or cheat sheets for the various usernames, logins and passwords they require for day-to-day work. Nothing could defeat the purpose of a password more easily than this practice, and leaves the door wide open to anyone who accesses your office to gain entry into your network and systems. Discuss a software-based password management system with your MSP and seek out an option that will work best for your business in order to prevent this risky behavior.
5. Wallets and Keys
Just like easily-accessed passwords are a threat, wallets and keys that are left on desks during meetings, bathroom breaks, lunches, etc., can all leave your business exposed to unauthorized entry. Pay special attention to this if there are areas of your business under lock and key, or if ID/keycards are used, as these are typically kept in wallets. Misplaced keys and access IDs can quickly lead to tampered or duplicated methods of access, so if need be, offer lockers or secure places where employees can store their personal belongings while they work.
These are just a few security best practices to enact in your workplace, alongside an effective cybersecurity solution. If you’re thinking about protecting your business from cyber threats, let’s discuss a few options that could work best for you.

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Tip of the Week: Valuing Managed IT

Tip of the Week: Valuing Managed IT

It’s difficult to put a value on your organization’s technology solutions. While you might be tempted to assign a monetary value based on how much it all saves you, you also need to examine how much it costs you in the long term. Can you optimize your network even more than it currently is? Can you even keep track of the countless moving parts of your IT infrastructure? Managed IT might be able to help.

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Alert: Microsoft is Retiring Two Major Operating Systems

Alert: Microsoft is Retiring Two Major Operating Systems

Windows is a great operating system, but unless you’re keeping track of which version you have, you’ll be in for a rude awakening when it comes time to upgrade. In just six short months, there will be two Windows End of Life events for major technology solutions: Windows 7 and Windows Server 2008 R2. You need to start thinking about upgrading now before it’s too late to do so.

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Desktop Buyer’s Guide 2019, Part V: Other Considerations

Desktop Buyer’s Guide 2019, Part V: Other Considerations

In parts one through four we talked about choosing the right specifications for your desktop, depending on its role. We talked about selecting the right CPU, RAM, storage, and display options. This final post we hit a few other tips and ideas we came up with that didn’t fit into the other posts.

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Desktop Buyer’s Guide 2019, Part IV: Videos, Graphics, and Monitors

Desktop Buyer’s Guide 2019, Part IV: Videos, Graphics, and Monitors

Your new desktop isn’t going to do you much good if you don’t have a screen to plug into it. Let’s talk about considerations to make when purchasing a new desktop when it comes to your display.

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Is Your Infrastructure Hindering Your Business’ Growth?

Is Your Infrastructure Hindering Your Business’ Growth?

Small and medium-sized businesses (SMB) have historically been restricted in what they can do with their technology infrastructures. However, there are now options that an SMB can leverage that enable it to accomplish more with their infrastructure - but this requires the SMB to have a plan in place.

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Why a Hybrid Cloud is Right for Your Business

Why a Hybrid Cloud is Right for Your Business

The cloud can bring numerous benefits to a business. Public cloud offerings can reduce technology costs, provide scalability and flexibility to a business’ computing infrastructure, promote collaboration, protect your business from data loss, and much, much more. What it cannot do, however, is guarantee the control some organizations wish to have over their technology infrastructure. Some businesses prioritize that control, while others are bound by industry and government-induced regulations. For those businesses, there is the hybrid cloud.

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Ransomware Shuts Down Doctors’ Office - Is Your Business Protected?

Ransomware Shuts Down Doctors’ Office - Is Your Business Protected?

Let me ask you a question… let’s say that you’re about one year from your projected retirement, when a ransomware attack encrypts all of your files. What do you do? Pack it in and retire early? This is precisely the situation that the practitioners of Brookside ENT & Hearing Services of Battle Creek, Michigan, have found themselves in - and it may not be over yet.

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Taking a Look at a Manufacturer’s IT

Taking a Look at a Manufacturer’s IT

Manufacturing products is still a major part of the western economies; and, like other businesses, manufacturers are using information technology to fuel and manage their supply chains and business processes. We’ll take a short look at what IT manufacturers use, and how it helps them forge their business ahead.

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Tip of the Week: Match Word to Your Style

Tip of the Week: Match Word to Your Style

Microsoft Word’s massive cache of options and its relative ease of use are two of its defining characteristics. This presents organizations and users alike with a large set of different ways they can set up the word processor. Today, we will take you through Word, providing tips on how to change these settings so that you can get the most out of it.

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With Phishing Attacks Beating 2FA, You Need to Be Able to Spot Them

With Phishing Attacks Beating 2FA, You Need to Be Able to Spot Them

Unfortunately, one of the most effective defenses against phishing attacks has suddenly become a lot less dependable. This means that you and your users must be ready to catch these attempts instead. Here, we’ll review a few new attacks that can be included in a phishing attempt, and how you and your users can better identify them for yourselves.

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Checking in on Net Neutrality

Checking in on Net Neutrality

When we write about Net Neutrality, we typically write about how it is designed to keep the telecommunications conglomerates, who make Internet service available to individuals on the Internet, honest when laying out their Internet service sales strategy. One way to put it is that without net neutrality in place, the Big Four (which are currently Comcast, Charter, Verizon, and AT&T) have complete control over the amount of Internet their customers can access.

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3 Reasons You Want Experts Handling Your IT

3 Reasons You Want Experts Handling Your IT

For a moment, I want you to stop and consider something: Who do you turn to when your business’ toilets suddenly stop working? Who do you call for when the lights stop working? Most likely, an expert… so if you turn to the pros for these needs, why would you do anything different for your IT?

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3 VoIP Features That Have Operational Benefit

3 VoIP Features That Have Operational Benefit

It isn’t as though we haven't said this before but leveraging a VoIP (Voice over Internet Protocol) solution over a traditional business telephone system can bring your organization a few very clear benefits. Many of these benefits come from the advanced features that VoIP offers as add-ons. We’ll discuss a few of these features and their advantages.

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Tip of the Week: Here Are a Few of Our Favorite Security Practices

Tip of the Week: Here Are a Few of Our Favorite Security Practices

There will never be a time that we are not committed to improving the security of businesses. To continue striving for this goal, we’re dedicating this week’s tip to describing some solutions that can assist in locking a business and its data down.

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With So Many Cloud Options Picking the Best One Can Be Dizzying

With So Many Cloud Options Picking the Best One Can Be Dizzying

Technology plays an integral part in just about all modern businesses in some way, shape or form. Without a place to purchase devices, however, no one can reap the benefits of them. Some businesses are vendors that provide organizations with these devices. In a sense, they act as the middle man between the producer and the consumer, acquiring devices for sale to businesses and users alike. In this way, vendors are critical for every single business.

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Let's look at the definition of disaster. dis·as·ter A calamitous event, especially one occurring suddenly and causing great loss of life, damage, or hardship, as a flood, airplane crash, or business failure.To Telesys Voice and Data, a disaster is anything that involves a major loss of data or major downt...
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