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Telesys Voice and Data Blog

Telesys Voice and Data has been serving the Dallas/Fort Worth area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Your Business Could Use a Help Desk

Your Business Could Use a Help Desk

If we asked you to imagine a world where your IT never suffered from technical issues related to your business’ technology, would it feel too good to be true? Unfortunately, it’s impossible for your organization to prevent every problem related to your IT. What is possible is for your business to encounter higher productivity and less downtime with the help of a dedicated help desk solution. 

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Protect Your Computing Infrastructure with Remote Monitoring and Management

Protect Your Computing Infrastructure with Remote Monitoring and Management

Some businesses struggle with finding the right technology management support. There are several factors that come into play, including physical location of the service provider, distance to and from the worksite, and ease of support. In fact, managed IT services are one way you can sidestep the difficulty of finding access to affordable technology support entirely through the use of remote monitoring, maintenance, and management.

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By Controlling Active Directory, You Can Control Your Whole Network

By Controlling Active Directory, You Can Control Your Whole Network

The protection of your business’ computing assets is a bigger deal today than ever before. This is because there are dozens of ways that things could go wrong. One tool that many IT administrators like to use is called Active Directory, a feature found on most Microsoft Server operating systems that allow administrators to control users. This month, we take a look at Active Directory. 

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Access Management Failings Keep Businesses Targeted

Access Management Failings Keep Businesses Targeted

Your business’ data is precious, and it goes without saying that there are plenty of entities out there that want to get their grubby little fingers all over it. This is especially the case these days, when credentials and remote access tools can be purchased on the black market and leveraged against organizations of all sizes. If you don’t take action to keep your data secure from unauthorized access, you could face steep fines from compliance issues, not to mention the embarrassment of not being able to protect your organization’s data.

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5 Tips for a More Secure Office

When thinking about securing your business from cyber threats, the mind quickly turns to phishing, hacks and viruses, but there are many security threats in and around the office that can expose your business to a host of threats and cybersecurity issues. In conjunction with a solid cybersecurity solution provided by your MSP, be sure you and your employees follow these office tips to protect your physical workspace from system comprises, unauthorized breaches and data loss.
1. Unlocked devices
Mobile phones, laptops, desktops, tablets and even printers/multi-function devices should all be locked and password protected when unattended, as any of these (and any other) network-connected devices can be comprised, allowing for unauthorized access into your system or unauthorized removal of data from it. Even though most devices lock/power down after idling for some period of time, create an officed culture where locking devices becomes second nature for all employees.
2. USB Drives
USB drives pose a host of security issues. Unknown drives should never, ever be used, as they could easily contain hidden malware or spy software that could exfiltrate data or install ransomware on your network. However, those drives that you do use for normal business functions must be kept under lock and key, so they are not compromised with malware, misplaced or stolen. USB drives make it far too easy for curious eyes or unauthorized user to get a peek into sensitive or confidential business information, and are unfortunately left behind in public places (airports, coffee shops, etc.). Make sure any and all USB drives used in your business are cataloged and their whereabouts known at all times—or perhaps look to cloud solutions for sharing/transporting data.
3. Paper Documents
What may be innocuous to your employees could be valuable to others who’d want to infiltrate your systems. At the end of the day, be sure that papers, reports, financial records and any other proprietary data is off desk surfaces, locked away, or shredded (i.e., not in the trash). After they are no longer needed, shred any documents with financial records, proprietary data or confidential information. And of course, to minimize this issue, go digital wherever possible.
4. Passwords
It’s a common occurrence, even in the face of many strict cybersecurity policies, but many employees use notes or cheat sheets for the various usernames, logins and passwords they require for day-to-day work. Nothing could defeat the purpose of a password more easily than this practice, and leaves the door wide open to anyone who accesses your office to gain entry into your network and systems. Discuss a software-based password management system with your MSP and seek out an option that will work best for your business in order to prevent this risky behavior.
5. Wallets and Keys
Just like easily-accessed passwords are a threat, wallets and keys that are left on desks during meetings, bathroom breaks, lunches, etc., can all leave your business exposed to unauthorized entry. Pay special attention to this if there are areas of your business under lock and key, or if ID/keycards are used, as these are typically kept in wallets. Misplaced keys and access IDs can quickly lead to tampered or duplicated methods of access, so if need be, offer lockers or secure places where employees can store their personal belongings while they work.
These are just a few security best practices to enact in your workplace, alongside an effective cybersecurity solution. If you’re thinking about protecting your business from cyber threats, let’s discuss a few options that could work best for you.
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Tip of the Week: Valuing Managed IT

Tip of the Week: Valuing Managed IT

It’s difficult to put a value on your organization’s technology solutions. While you might be tempted to assign a monetary value based on how much it all saves you, you also need to examine how much it costs you in the long term. Can you optimize your network even more than it currently is? Can you even keep track of the countless moving parts of your IT infrastructure? Managed IT might be able to help.

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Improve Your Business’ Communication with VoIP

Improve Your Business’ Communication with VoIP

Traditional telephone systems used to be necessary to getting work done in the office and communicating with clients, but in today’s business world, with access to plentiful cloud-based options and the world’s resources at your fingertips, you have other potential assets to pull from. By utilizing a Voice over IP phone system, you too can free yourself from the clutches of telephone companies and move your organization in the right direction.

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Alert: Microsoft is Retiring Two Major Operating Systems

Alert: Microsoft is Retiring Two Major Operating Systems

Windows is a great operating system, but unless you’re keeping track of which version you have, you’ll be in for a rude awakening when it comes time to upgrade. In just six short months, there will be two Windows End of Life events for major technology solutions: Windows 7 and Windows Server 2008 R2. You need to start thinking about upgrading now before it’s too late to do so.

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A BDR Can Limit Organizational Downtime

A BDR Can Limit Organizational Downtime

Businesses need to be extremely careful about how they protect their interests, but just in case something unfortunate happens, you want to have measures in place to guarantee that your future is secure. To this end, data backup and disaster recovery is critical. We’ll walk you through what you need to know about implementing data backup and disaster recovery, including the best way to make it happen.

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How to Properly Train Your Staff to Avoid Phishing Attacks

How to Properly Train Your Staff to Avoid Phishing Attacks

In the late 1970s and early 1980s, Bell telephone companies were making a mint off of offering the ability to call your friends and family that lived outside your predefined region, charging up to $2 per minute (during peak hours) for long distance calls. The problem for many people was that these regions kept shrinking. Some people decided to combat this costly system by reverse engineering the system of tones used to route long-distance calls, thus routing their own calls without the massive per-minute charges demanded by long-distance providers. These people were called Phreakers, and they were, in effect, the first hackers.

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It’s Time to Upgrade Away from Windows 7

It’s Time to Upgrade Away from Windows 7

All good things must eventually come to an end, and that includes your business’ technology solutions. The end of a Windows operating system’s reign on the market is always an eventful time, as you have businesses that take proactive measures to ensure they don’t fall behind the times before the end of support date, and you have those who wait until the last minute and put their organizations at risk because of it.

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Desktop Buyer’s Guide 2019, Part V: Other Considerations

Desktop Buyer’s Guide 2019, Part V: Other Considerations

In parts one through four we talked about choosing the right specifications for your desktop, depending on its role. We talked about selecting the right CPU, RAM, storage, and display options. This final post we hit a few other tips and ideas we came up with that didn’t fit into the other posts.

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Desktop Buyer’s Guide 2019, Part IV: Videos, Graphics, and Monitors

Desktop Buyer’s Guide 2019, Part IV: Videos, Graphics, and Monitors

Your new desktop isn’t going to do you much good if you don’t have a screen to plug into it. Let’s talk about considerations to make when purchasing a new desktop when it comes to your display.

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Using the Private Cloud Adds Security to Your Databases

Using the Private Cloud Adds Security to Your Databases

Cloud-based databases are valuable for businesses on plenty of levels, but when you consider how much risk you expose your organization to by using a public cloud over a private solution, you suddenly start to realize that the ramifications could be far beyond repair. Compared to the public cloud, a private solution presents a greater opportunity for security, flexibility, and customization.

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You Can Benefit from Productivity Consultations

You Can Benefit from Productivity Consultations

If you were to poll all the business owners in your general area, one point of contention they would all have is that their workforce investments stay static, while their returns are seemingly variable. A lot of the variance is tied to the fluctuations of staff productivity. Anyone who has paid someone else to do work understands that even if the jobs are all the same, people bring a fairly wide range of issues to work with them, and they can have troubling effects on the ability of a business to move forward. Today, we will take a look at the modern worker, their motivations, and how the right IT can work to leverage more consistency for your business.

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Fuel Productivity with Collaboration Tools

Fuel Productivity with Collaboration Tools

The modern perspective of productivity would not be possible without the use of collaboration tools. Some of them are so game changing that they can completely revolutionize the way you hold meetings, deal with clients, and manage in-house processes. We’ll discuss how you can implement collaboration tools that work for your business, as well as use them to overcome the many challenges you might face in a business environment.

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How Downtime Kills Productivity

How Downtime Kills Productivity

Downtime is the enemy of the modern business, and it’s easy to see why. However, not all organizations have the foresight to imagine a scenario when their operations are impacted so badly that they simply cannot function. We’re here to share our knowledge of downtime, its effects, and what you can do to keep it from affecting your organization.

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Is Your Infrastructure Hindering Your Business’ Growth?

Is Your Infrastructure Hindering Your Business’ Growth?

Small and medium-sized businesses (SMB) have historically been restricted in what they can do with their technology infrastructures. However, there are now options that an SMB can leverage that enable it to accomplish more with their infrastructure - but this requires the SMB to have a plan in place.

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Why a Hybrid Cloud is Right for Your Business

Why a Hybrid Cloud is Right for Your Business

The cloud can bring numerous benefits to a business. Public cloud offerings can reduce technology costs, provide scalability and flexibility to a business’ computing infrastructure, promote collaboration, protect your business from data loss, and much, much more. What it cannot do, however, is guarantee the control some organizations wish to have over their technology infrastructure. Some businesses prioritize that control, while others are bound by industry and government-induced regulations. For those businesses, there is the hybrid cloud.

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Business Email User Tips

Business Email User Tips

Email is one of modern society’s best ways of staying in contact on both a business and personal level, but only if you’re effectively utilizing it. We’ll help you implement best practices and other methods to get the maximum benefit of your chosen email solution.

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Let's look at the definition of disaster. dis·as·ter A calamitous event, especially one occurring suddenly and causing great loss of life, damage, or hardship, as a flood, airplane crash, or business failure.To Telesys Voice and Data, a disaster is anything that involves a major loss of data or major downt...
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