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Telesys Voice and Data Blog

Telesys Voice and Data has been serving the Dallas/Fort Worth area since 1994, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

The Big Difference Between Patches and Updates

The Big Difference Between Patches and Updates

It’s easy to use the terms “patches” and “updates” as if they mean the same thing, and they are often used interchangeably within the same context. However, understanding the difference between the two can make a world of difference in terms of how you approach implementing each of them. We’re here to clear things up a bit and help you better understand the patches and updates you deploy on a month-to-month basis.

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Broken Computer? Do These Things Before Taking It to the Shop

Broken Computer? Do These Things Before Taking It to the Shop

Try as we might, we can’t prevent all computer issues from occurring—for instance, there’s not much that we can do if a stick of RAM dies, at least, not remotely. However, if you’re stuck with a broken computer and need to bring it in for repair work, there are a few things we recommend you do.

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Proactive Management Keeps Business Running Efficiently

Proactive Management Keeps Business Running Efficiently

How often have your operations been disrupted by technology troubles that could have been spotted a mile away? Chances are it’s a little too often for your liking, especially if your business wants to remain profitable. When your operations suffer, so too does your bottom line, leading to losses across the board. How can your organization spot technology troubles before they become detrimental to your organization’s future?

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Failing Technology Can Negatively Affect Your Business

Failing Technology Can Negatively Affect Your Business

When a computer is on the fritz it can really destabilize a person’s ability to produce consistent work. Most users today will try basic troubleshooting techniques, for better or for worse, to get the machine to run properly. Let’s look at the results of failing technology and how it can cost businesses in different ways. 

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Experts Can Make or Break a Technology Implementation

Experts Can Make or Break a Technology Implementation

When it comes to implementing new technology solutions for your business, there is always a desire to solve some sort of problem. Maybe you are not as productive as you would like to be, or perhaps there is an operational inefficiency that you hope to address or streamline through the use of the technology. Either way, the end result is the same; you are trying to make progress and move forward, not over-complicate your infrastructure.

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Yes, Your Business Can Use Outsourced IT Services!

Yes, Your Business Can Use Outsourced IT Services!

Finding talent can be difficult for businesses, especially for those that are challenged by variables such as their geographic location (not as big of a problem thanks to remote employment), but more often than not, budget will be the key holdup for small businesses seeking top talent. Thankfully, even small businesses can hire top talent through the process known as outsourcing, which is particularly helpful for acquiring talented and qualified IT professionals.

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Small Businesses Can Rely On Managed IT Services for Key Improvements

Small Businesses Can Rely On Managed IT Services for Key Improvements

What makes a small to medium-sized business so different from a large, enterprise-sized one? The amount of people and moving parts, of course, but if you really consider it, there isn’t all that much. This is why when looking to control your small business’ IT support costs, choosing managed IT services is a good option. This month, we thought we’d take a look at some of the other benefits managed IT can bring your organization:

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Ease Your Mind with Managed IT Services

Ease Your Mind with Managed IT Services

Your business relies on technology to keep operations moving, but your technology relies on you to stay functional. While many small businesses will choose to forsake an in-house IT department in favor of a self-service model, this is a costly maintenance practice that could put your IT in jeopardy. Instead, your organization should invest in our managed IT services, which have the possibility to show your business an entirely new way of managing technology assets.

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Technology Improvements Give Your Businesses a Leg Up

Technology Improvements Give Your Businesses a Leg Up

In today’s business, technology seems to be advancing at an alarming rate. Just when you think you’ve got the latest and greatest tech; something is developed that makes your new tool seem antiquated. Nowhere is this more evident than in the management of your IT.

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Think Of Managed Services as Healthcare for Your IT

Think Of Managed Services as Healthcare for Your IT

When you feel under the weather you visit the doctor, they examine you and prescribe a remedy. It’s a pretty simple process; and a relationship that is important to maintain your health. A managed service provider functions the same way for a business. Let’s take a look at the similarities.

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What Makes Managed IT the Best Option?

What Makes Managed IT the Best Option?

Who would you rather hire--an employee who comes in late, after your systems have encountered an issue, and takes twice as long to fix them as he said, or an employee who was ahead of the game, and managed to avoid issues before they influenced your business? This scenario is precisely the same one that you encounter when you weigh a break/fix IT provider against a managed service provider.

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3 Reasons You Want Experts Handling Your IT

3 Reasons You Want Experts Handling Your IT

For a moment, I want you to stop and consider something: Who do you turn to when your business’ toilets suddenly stop working? Who do you call for when the lights stop working? Most likely, an expert… so if you turn to the pros for these needs, why would you do anything different for your IT?

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How a Co-Managed Strategy Can Be a Game Changer

How a Co-Managed Strategy Can Be a Game Changer

We always try to communicate the numerous benefits of managed IT services, but when your business is happy to have their own internal IT department, those benefits tend to look less appealing. For organizations that rely on the expertise of their internal IT staff, they may not think they have a need for--or simply can’t afford--an outside IT presence. This misconception may actually be harming their businesses. Today, we will introduce co-managed IT services, and how they can be leveraged to maximum benefit.

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Your Business Could Use a Help Desk

Your Business Could Use a Help Desk

If we asked you to imagine a world where your IT never suffered from technical issues related to your business’ technology, would it feel too good to be true? Unfortunately, it’s impossible for your organization to prevent every problem related to your IT. What is possible is for your business to encounter higher productivity and less downtime with the help of a dedicated help desk solution. 

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Around the Clock Support Keeps You In the Game

Around the Clock Support Keeps You In the Game

All businesses need help with their technology, whether they realize it or not. The question is how they receive that support. Some organizations have access to an in-house IT department that can act as an IT resource to on-premise employees, but others might not have employees dedicated to this role.

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Monitoring Your Network is a Great Way to Build Reliability

Monitoring Your Network is a Great Way to Build Reliability

There are certain processes within an organization that take a considerable amount of time to do. These include applying patches, monitoring network traffic, and updating software as needed. While it might seem like something your business can handle on its own, some small organizations struggle to accomplish everything they set out to do--especially with a limited budget or workforce. Our staff’s powerful monitoring and management tool can aid in this initiative.

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Managed IT Services Provide Good Value for SMBs

Managed IT Services Provide Good Value for SMBs

Every business needs technology support. This statement is more true today than it has ever been before. As your organization adds new technology to its infrastructure, it will naturally grow more complex and difficult to maintain. Thankfully, you don’t necessarily have to go about this alone. By working with an outsourced third party, your business can take advantage of all kinds of great solutions for a fraction of the cost.


Depending on the way you go about technology maintenance, you can either wind up investing in your business’s future or wasting vital capital. Traditional break-fix IT strategies take a responsive approach to IT maintenance. By this, we mean that you’re reacting to issues as they crop up rather than preventing them outright. This is not the ideal way to approach IT maintenance, as you will spend more time and resources addressing issues that could have been avoided in the first place. Instead of traditional break-fix, you should consider investing in a more preventative approach to technology maintenance.

If you want preventative solutions, your business is better off working with a managed IT service provider like Telesys Voice and Data. Managed IT takes advantage of solutions that are designed to detect issues before they become costly problems. This affords your business ample time to resolve them, which mitigates downtime and the costs of replacing technology. Here are a couple of ways that managed IT can help your business save time and money:

  • Security: Have you ever been the victim of an online security threat? Chances are that if you have, it’s a situation that you’ll never want to suffer from again. The issue with security is that it’s costly and embarrassing to be hit by a hacking attack. You not only have to remove the threats from your infrastructure, but you also can’t work until it has been done. Furthermore, you might be subject to fine and other regulations regarding data privacy, which is just the icing on the cake. Preventing these issues with a firewall, antivirus, spam blocker, and content filter can make for a much more tolerable security situation.
  • Hardware issues: A computer breaking down can be a considerable problem for your business. Hardware failure could mean a workstation or even a server unit breaking down, which could lead to data loss or a loss of operations. If you can use remote monitoring and management to provide maintenance as needed, you can keep the risk of a hardware failure at a low. Furthermore, you can detect signs of hardware failure early on if you’re monitoring your network, which helps you avoid unexpected hardware breakdowns.
  • Data backup: Imagine that your entire data infrastructure has just been destroyed due to an unforeseen event, like a data breach or a natural disaster. What do you do? If you haven’t taken any action to ensure your data is safely backed up, it’s likely that your business won’t be able to function as intended for quite some time. This puts your future in jeopardy. Proactive solutions like Data Backup and Disaster Recovery, or BDR, can ensure that your business suffers minimal downtime and data loss in the event of a disaster. Furthermore, you should have a comprehensive business continuity strategy implemented to guarantee you know how to react in the event of such an incident.

Does your business need managed IT support? Telesys Voice and Data can help your business take better care of its technology. To learn more, reach out to us at (800) 588-4430.

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How Does Your IT Stack Up to These Standards?

How Does Your IT Stack Up to These Standards?

Selecting a managed service provider should be like selecting any employee. You need to make sure that your expectations are going to be fulfilled, and that your selection will be there when you need them to be. However, the criteria you examine your potential IT service provider by should be a little different than how you evaluate your other prospective team members.

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Outsourced Project Management: A Good Option for Small Businesses

Outsourced Project Management: A Good Option for Small Businesses

IT maintenance is something of a sensitive topic for some organizations. While most understand that it needs to be done, they often don’t have the resources to make it happen, either due to a limited budget or timeframe. How does your business handle IT maintenance? If your organization is having troubles managing its annual technology budget, or if you are consistently experiencing profit-sapping downtime, consider managed IT services the answer to your problems.


Simply put, the traditional method of technology maintenance doesn’t work well anymore. The break-fix method to technology management is generally how small businesses have run their organizations for quite some time. Break-fix relies on your business reaching out to a maintenance provider only when your systems are malfunctioning, causing downtime and inefficiency that is sure to show up on your organization’s bottom line.

Without a reliable way to guarantee that the downtime-causing issue won’t happen again, the break-fix method is like slapping a Band-Aid on a wound and hoping that it won’t reopen. Managed IT, on the other hand, is designed to address problems before they happen by taking preventative measures.

Managed IT accomplishes this goal by providing you with comprehensive access to technicians who you can proactively monitor and fix any technology problem you may have with your network or infrastructure. For businesses that lack an internal IT department, managed IT can fill the void you have in technology administration quite nicely. Furthermore, managed IT can provide value even for organizations that have dedicated internal IT staff.

More often than not, a small business will have, at most, an internal team consisting of only a handful of technicians who, more than likely, have a lot on their plate. By supplementing their skills with a managed IT service provider, you’re giving them more time to focus on the quality of their work, as well as assisting your in-house team with any technology problems they might have. It also allows your organization to add profitable IT projects to its roadmap, which provides for higher degrees of productivity and a rapid ROI.

Basically, managed IT does whatever needs to be done for your business’ technology, be it acting as a supplementary force to support your current technicians, or taking on the full responsibility of managing and maintaining your organization's current IT infrastructure.

One of the most important factors of managed IT services is how much more affordable it is. This is explained primarily by how you prevent issues from happening in the first place. Plus, by keeping issues from evolving into bigger problems, you can spend less on your technology support.

Could your business use help with your IT solutions? Reach out to Telesys Voice and Data at (800) 588-4430.

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4 Benefits You Won’t Believe About Managed IT

4 Benefits You Won’t Believe About Managed IT

How does your organization manage its mission-critical technology solutions? We know that most small businesses have some sort of trouble with this topic, either due to budget constraints or a lack of personnel. Either way, we know that there is a better way to manage your business’ technology, and it’s all thanks to an approach called managed IT services.

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